Shipping + Returns

SHIPPING

Rates are calculated at check out. Most orders ship within 3 to 5 business days. Due to the nature of some of the products being hand crafted in small batches with select high quality ingredients, please allow extra time for your order to be processed. Packaging may vary based on availability.

INTERNATIONAL ORDERS

Shipping is available for international orders.  Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Contact us for details.

RETURN POLICY

Strainslove treats our customer satisfaction with the utmost seriousness. All of our products are hand crafted using only organic ingredients and each shipment is carefully inspected before shipping. 

 

Upon arrival of your shipment, please check your items to ensure they weren't damaged in transit. All claims of damaged goods must be submitted to our ordering department at strainslove@gmail.com within 24 of receiving the product. When contacting the support team please provide as much relevant information about the damage and additional support photos are helpful in resolving your claim. 

 

GENERAL POLICY

Strainslove follows a 14-day return policy during which a customer must inform us that they would like to return an item. The item must be undamaged, unworn, and unused with tags still attached within 14 days of the notification that the item will be returned. A return/refund policy for any damaged or defective items will be provided as long as any claims are placed within the agreed upon 5 days of the item being received.

 

For more on shipping and returns contact Strainslove@gmail.com.  

We thank you for your business and appreciate your continued support of Strainslove.

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